If the conditions mentioned in Cause 4 are true, install Version 1910: October 30 or later that includes a fix for this type of issue. If you're using a Mac, see Clearing the Office application's cache on a Mac. If you're using early versions of Office 365 and Windows, use the steps in Troubleshooting errors when attempting to open Dynamics 365 App for Outlook to clear your Internet Explorer cache.
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